Information gathered when you place an enquiry or order
When you use the enquiry form on our contact page, we may collect your name, contact details, delivery address, company or household details where relevant, and the message you send. If you place an order, we may also process invoice details, delivery instructions, and the product choices you make, including sheet size, finish and quantity.
We only collect information needed for admin, delivery, product support and lawful record keeping. If you choose to share extra details in your message, those details may also form part of our records.
How personal information is used in practice
Personal information is used to handle your enquiry, process orders, arrange delivery across South Africa, manage account and tax records, and assist with product questions. We may also use it to deal with dispatch notes, returns, complaints, or follow-up support tied to your purchase.
- Processing orders and delivery instructions
- Answering product and usage questions
- Managing invoices, records and statutory duties
- Preventing fraud, misuse or unauthorised access
Storage, security and access controls
We keep personal information in systems and records that are protected by reasonable technical and organisational measures. Access is limited to staff and service providers who need the information for their role, such as support, dispatch, or administration.
Records are retained only for as long as they are needed for the purpose collected, or for a period required by law. Where information is no longer needed, it is deleted or anonymised in a manner suited to the record type.
Sharing information with service providers
We may share limited personal information with third parties that help us operate the business, including delivery partners, payment processors, accounting services and IT support providers. These parties are expected to handle information with care and use it only for the task assigned.
We do not sell personal information. Information is shared only where needed for service delivery, legal compliance, or the protection of our rights and customers.
- Delivery and collection services
- Payment and fraud screening services
- Bookkeeping, audit and tax support
- System maintenance and secure data hosting
Your rights under POPIA
You may ask for access to the personal information we hold about you, request corrections where details are wrong, or object to certain processing where the law allows. You may also withdraw consent where processing relies on consent, subject to legal and contractual limits.
If you believe information has been used in a way that does not comply with POPIA, you may raise the matter with us through the enquiry form on our contact page. You also have the right to complain to the Information Regulator where appropriate.
Changes to this policy and contact details
We may update this policy from time to time to reflect changes in law, systems, delivery processes or record keeping practices. The updated version will apply from the date it is published on our site.
StickerPaper is operated by Astros Marketing (Pty) Ltd and managed from Durbanville, Cape Town. For privacy-related questions or requests, use the enquiry form on our contact page and include enough detail for us to identify the record you are asking about.